FREQUENTLY ASKED QUESTIONS
To ensure each cake is spectacular, we work on a first in first served basis. To maintain our high standards, we only create a limited number of speciality cakes each week.
Please allow a minimum 2-3 week window prior to your event for our custom cakes.
Wedding cake orders can be placed up to 12 months in advance, or as soon as you have finalised your date and venue. We suggest no less than 6 months notice for all wedding cake orders as wedding season is a busy time and we would hate for you to miss out.
Our bookings can vary from week to week, so if you have a last minute order we will do our best to accommodate you. Please send us an enquiry via our contact page.
We do offer Cake tasting boxes at certain times throughout the year, its a great chance to try 6 flavours in the comfort of your own home. If you are newly engaged or would love to try our cakes please get in contact.
You will find a size guide and serving amounts on our pricing page. Remember more cake is never a problem.
No we don’t. We can create such incredible things with buttercream and ganache that we don’t cover our cakes in fondant. This way our cakes taste as good as they look!
We make all things sweet. Cupcakes, slices, macaroons, cake pops, donuts and sweet buffets. We also love a challenge so if you have something in mind let us help you bring it to fruition.
Covid-19 UPDATE: Due to the current circumstances happening in our world we are now providing a contactless collection service of your goodies from outside our premises. This is to ensure the safety of our customers as well as ourselves. Please be respectful of these new precautions, instructions will be emailed to you prior to your collection time. Thankyou
YES WE DO! Our delivery zone ranges as far as the Sunshine Coast, Toowoomba, and down to Byron Bay.
If your cake is two tiers or less in size you are more than welcome to come and pick it up from The Cakehouse located on the beautiful Gold Coast. All cakes three tiers or higher are delivery only, as these cakes will be constructed at your venue.
Ganache Cakes need to be kept in a cool dry place and left at room temperature. NOT in the fridge.
Buttercream Cake, are to be kept in the fridge when possible and taken out a minimum of 1.5hrs before serving. This will allow your cake to return to room temperature for serving.
We will send you a video on how to best cut your cake when we confirm the collection/delivery details. Please watch and contact us if you have any questions.
We require a 50% non-refundable booking fee upon confirmation of your booking. The remaining 50% of your payment is required no less than 14 days prior to your confirmed order date. Once paid in full if cancellation occurs before 14 days you will be refunded 50% of your payment, if cancelation occurs after this 100% of your payment will be forfeited. This is due to the fact that we do a lot of preparation once orders have been made. So please make sure you are 100% happy and committed before you place an order with us.